CUSTOMER SUPPORT

Here at codeineonlinestore.com, we pride ourselves with our unbeatable 5 star quality service and delivery to match. While we continue to do our absolute best to make sure your order reaches you safely and on time, mail can sometimes be delayed due to factors beyond our control. If there is a delay with the delivery of your order, or your order hasn’t arrived, feel free to reach out to us as per the below terms:

           Shipping

Order before 11:30 for same day dispatch

Estimated arrivaltimes:
USA (national): 1-3 days.
Canada: 2-4 days.
Worldwide: 6-10 days.
We ship internationally.

Orders paced on weekends will be sent out on Mondays

Messages are answered immediately.

Ensure you provide us with the correct address – we are not responsible for packages lost due to mistakes on your behalf

All shipping information and messages must be encrypted. You must use the following shipping address format when ordering, otherwise your order will be canceled:

FULL NAME.
STREET ADDRESS.
UNIT.
CITY. STATE. ZIPCODE.

Tracking is provided for all orders

– does NOT require a signature

Special Delivery
– DOES require a signature
– you may request tracking after order is dispatch

You will receive an automated message for your order(s) every step of the way. When it is marked as shipped, it has been shipped. If not marked otherwise, please avoid contacting us to ask as it will create an unnecessary backlog of messages, preventing us from replying to all customers as promptly as we always aim to.

we are not responsible if shipped to wrong address

if you haven’t received your order and tracking is not updated please contact us before writing bad feedback, we will solve the issue

We pay attention if you do not leave 5star feedback, we wont be able to serve with best prices if you fail to leave 5star review.
a 5star review is mandate once delivered.

             Refund & Reship Policy

Refunds and Reships will be assessed at our discretion.
If tracking states its delivered. Its Delivered.
A pack opening video is mandatory for any claims or complaints.
We test our product quality before shipping, No refund if your tolerance is different or if you have any other excuse.
Tracking available is available for all orders via email.
We offer 100% refund/reship on non delivered or lost orders
If you have provided incorrect delivery details, such as a false name, incorrect postal code or house number, you will not be eligible for reship or refund
likewise, if tracking indicates your pack has been delivered and/or your drop address is in receipt of it but decides to keep it for themselves, you will not be eligible for reship or refund

Please note that it is your responsibility to cover any customs duties that may be due for your package(s) upon arrival.

Thank you for cooperating with us.

Please do not hesitate to contact us if you have any issues, we are always more than happy to help.

Thank you for choosing to shop with codeineonlinestore.com, and hope to see you again soon!

By Placing Your Order, You Hereby Agree To These Terms & Conditions